All items are quality checked prior to being offered for sale. However as is sometimes the case with hand made items, faults can occur. We are happy to issue a credit note.
D&X will not accept returned items that have been damaged through misuse, neglect, accident or intent howsoever caused. Neither are we able to accept responsibility for goods damaged in transit.
Returning a purchase
We hope that you will be happy with your purchase. To enable us to deal with your returned item(s) in an efficient manner we would appreciate it if you would follow the following steps:
- If, upon delivery, you notice that any of the products in your order are faulty, damaged or you are not 100% satisfied with your purchase you are entitled to a credit if you notify us within 10 working days of receiving the goods. We will issue a credit note, which can be used towards your next order.
- Please notify us via email with photo evidence. We will then let you know what to do.
- If you were asked to return the items, please make sure to include a note of your order number in your return package accompanied by the name of the purchaser, full address and telephone number.
All products to be returned must be with their original packaging with tags attached and be in an unworn condition. We will not refund goods that have been worn, or not in their original packaging or show obvious signs of abuse. Goods that show obvious signs of abuse will be returned to the buyer with extra cost. Please ensure that all items are adequately protected and packaged with the items being marked as fragile on the outside of the packaging. We would suggest that items are enclosed in bubble wrap and are either boxed or enclosed in "Jiffy" type mailing bags. For your further protection we would suggest that all items are sent by the Post Office "recorded delivery" service. Please note that D&X cannot accept responsibility for damage or delay caused by the delivery service and that proof of posting will not be accepted as proof of delivery. The Post Office "Recorded Delivery" service includes insurance cover whilst the goods are in transit, consequently should your return be mislaid you are covered to the value of the item. Credit will be issued within 7 working days of the date of receipt of returned goods.
NOTE: The cost of returning the item to us is your responsibility.
FOR HYGIENE REASONS WE CANNOT REFUND OR EXCHANGE THE PURCHASE OF EARRINGS.
Please return with sender information and order number to:
Unit 13 Mulberry Way